Because ProposalToolbox products are instant-download digital goods, our refund policy works a little differently than physical products. Here's how it works:
Eligible for a Refund
- Defective or corrupted files — if a downloaded file won't open or is genuinely broken, contact us and we'll fix it or refund you, whichever you prefer.
- Accidental duplicate purchase — if you were charged twice for the same product by mistake.
- Product significantly not as described — if what you received is materially different from what was shown on the product page.
Refund requests in these cases must be made within 7 days of purchase.
Not Eligible for a Refund
- Change of mind after downloading the files;
- Not knowing how to use Word, Excel, or the included format before purchasing;
- The template not perfectly fitting a specific use case not described on the product page;
- Requests made more than 7 days after purchase.
How to Request a Refund
Email us at contact@proposaltoolbox.com or use our contact form with your order number and the reason for your request. We aim to respond within 1-2 business days.
Approved Refunds
Approved refunds are issued to your original PayPal payment method and typically appear within 5-10 business days, depending on PayPal's processing times.
